Babies"R"Us in Cary, NC Closed now

Reviews about Babies"R"Us

• ★ ☆ ☆ ☆ ☆

  February 04, 2020, by Christy Burger
  I can't give 0 stars or I would. Three separate employees told me three separate (conflicting) things about purchasing and shipping a glider on a baby registry. The manager (Suzette? Suzanne?) got an attitude with me and contradicted all of her employees by saying there was no way to place the order other than online at full price, and insinuated that I was trying to get something for nothing, which I was not. As the consumer, I have a right to try to get the best deal for myself, and I don't think asking about shipping prices and options is ridiculous. I called corporate to file a complaint about her and this store, and their customer service rep helped me take a percentage off and get good shipping, charged my card, and I received an email confirmation that night. What she DIDN'T tell me was that if your order doesn't ship in the first 5 days, they refund the money (without notifying you) so it won't show on your bank statement, and then they wait until sometime after it ships to re-charge your card, again without notifying you. Then, if that overdrafts your acct, you're stuck. The customer service rep had informed me when she took my info that my order wouldn't ship for 2-3 weeks, so she had to know this refund would be happening to me, but never mentioned anything about it once. In fact, nowhere in the fine print in either the confirmation or shipping emails, or in the FAQs online is this stated. Then when I called customer service AGAIN today to have this overdraft situation remedied, I was informed by a new rep that this was "standard online shopping practice at almost every online retailer" and that I "should've known better" so there was no reason for anyone from Babies-R-Us to tell me this would be happening, and all she gave me was a reference number.