Grand Rental Station in Cary, NC Open now

Reviews about Grand Rental Station

• ★ ★ ☆ ☆ ☆

  February 05, 2020, by Matt Ragland
  Today was my first time going to Grand Rental Station. We were greeted by a nice lady who helped us rent an extension ladder. While we were in the rental process what I can assume was the owner, was speaking so harshly to another customer (it made me and my wife feel quite awkward). We brushed it off, drove around back and got our ladder quickly, and a nice guy loaded the ladder into my truck. Upon returning the ladder, the nice lady seemed to not be there, and in her place was a guy with the same attitude as the "owner". But this time he and the owner were talking harshly to what seemed to be another worker for them, again making an awkward customer experience for my wife and I. Upon leaving we both agreed we wouldn't be returning to Grand Rental Station for our rental needs anytime in the near future. I recommend that the nice lady (who I remember lived in North Raleigh) be promoted to manager, and give some training to her boss & the rest of the staff on customer service.